Inputs
- Current State Assessment
- Stakeholder priorities
- Pain points
- Strategic goals
02 · Design
Design the target way of working before designing the system.
Design translates current-state understanding into a target operating model, business capabilities, processes, responsibilities, and executable governance.
How should the organization operate in the future?
Target Operating Model Canvas
Process maturity
62%
Systems fragmentation
71%
Data quality
54%
Governance
47%
Values are illustrative and not client data.
Internal stages
01
Gap Analysis
Analyze strategy, capability, and process gaps.
02
Business Architecture
Design capabilities, value streams, and business rules.
03
Target Operating Model
Define roles, responsibilities, governance, and KPIs.
Inputs, activities, and outputs
Activities
- Gap assessment
- Capability mapping
- Process redesign
- Operating model workshops
- Governance design
Outputs
- Gap Analysis Matrix
- Business Capability Map
- Future Process Maps
- Target Operating Model
Executive Questions
Executive questions that guide the layer.
How should the organization operate in the future?
What is the state of Current State Assessment?
What is the state of Stakeholder priorities?
What is the state of Pain points?
What is the state of Strategic goals?
Executive deliverables
Deliverable 01
Gap Analysis Matrix
Deliverable 02
Business Capability Map
Deliverable 03
Future Process Maps
Deliverable 04
Target Operating Model
Deliverable 05
Role & Responsibility Model
Deliverable 06
Governance Design
Deliverable 07
KPI Framework
Gate 2 — Design Approval
Has the target operating model been approved?
Target Operating Model approved
Capabilities approved
Process design approved
Roles and governance approved
Common failure patterns
- Designing the system before the operating model.
- Excluding decision owners.
- Confusing wishes with requirements.
Transition to Build
After the operating model is approved, it becomes enterprise architecture and platform blueprint.
Next transition