Operating Model Design
Redesign capabilities, processes, roles, governance, and KPIs to define how the organization should operate.
Best for
Organizations with many tools but no unified operating model.
Main deliverable
Target Operating Model
01 · Challenge
02 · Assessment
03 · Design
04 · Blueprint
05 · Execution
Illustrative executive advisory journey.
Executive Problem
Systems exist, but cross-functional work is unclear or inconsistent.
Purpose
Define the target way of operating before designing the system or platform.
When is this service needed?
Objectives
- 01Design capabilities
- 02Redesign processes
- 03Define responsibilities
- 04Define KPIs
Expected outcomes
- 01Executable operating model
- 02Clearer governance
- 03Faster decisions
Scope, activities & workshops
What is actually covered — from assessment through deliverables.
Scope
- ·Capability map
- ·Process redesign
- ·Governance model
- ·KPI framework
Activities
- ·Gap analysis
- ·Operating workshops
- ·Role mapping
- ·Process redesign
Workshops
- Operating Model Workshop
- Governance Alignment Workshop
Deliverables
- 01Capability Map
- 02Future Process Maps
- 03Role & Responsibility Model
- 04KPI Framework
Success criteria
- 01Model approved
- 02Roles defined
- 03KPIs linked to objectives
Client responsibilities
- 01Engage process owners
- 02Approve operating principles
- 03Review designs
FAQ
Does the service include technical implementation?
The core focus is advisory and architecture. Execution can be supported through governance, review, and alignment with delivery teams.
Are there fixed prices?
No fixed prices are presented because scope depends on enterprise size, process complexity, systems, and the required outcome.
Ready to define the scope?
Define the target way of operating before designing the system or platform.